Adelaide  08 8445 6300
1300 88 FIRE
1300 88 34 73
Sales, service and maintenance of all fire safety equipment

Terms & Conditions of Sale & Service


1. Validity

Prices quoted are valid and fixed for thirty (30) days only. Rise and fall is applicable after the expiration of thirty days from the date of the

quotation, unless otherwise stated in our offer. The order is cancellable in the event of causes beyond the control of Fire System Services.

2. Prices

a) Prices quoted and included on Service Agreement are for initial site visit only and may be subject to review on subsequent inspections.

b) Unit rates are based on the quantities installed at time of site survey. Any change in numbers will cause alterations to rates.

c) Unless specifically agreed to the contrary, the rates quoted are for one visit to site at six monthly intervals only.

3. Terms of Payment

a) Payment for goods or services provided shall be nett cash. Terms of accounts are payable within fourteen (14) days from the date of the

invoice or as otherwise agreed in writing with Fire System Services. An Account Fee & Asset Management Fee of $22.00 including GST will apply for COD Customers requiring a one-off account.

b) If payments are not made within the agreed time frame an Administration Fee of $33.00 including GST will apply for overdue account. A fee of 17.5% per annum interest calculated on the balance due at end of the month will also apply for accounts which become overdue more than sixty (60) days.

c) Any expenses, costs or disbursements incurred by Fire System Services in recovering any outstanding monies including debt collection

agency fees and solicitor costs shall be paid by the Customer providing that those fees do not exceed the scale charges as charged by that

debt collection agency/solicitor.

d) The Customer shall be liable for any costs for loss/damage or labour required for the removal of materials from site due to repossession of

materials or equipment.

4. Provision of Services For Fixing (as applicable)

a) The Customer shall make available at no cost to Fire System Services employees, amenities which comply with statutory authorities, 240V

AC 15amp electric power, and adequate lighting adjacent to each work area sufficient to complete the works and arrange clear access to each

work area such that the workmen can maintain continuity of work including the supply of all unloading, hoisting and lifting facilities, labour, site

cleaning and employee amenities which comply with relevant statutory authorities.

b) On delivery of materials to site, the Customer shall ensure that at no cost to Fire System Services, adequate safe storage facilities are

provided for protection against theft or damage.

c) Where Fire System Services is required to install goods the Customer warrants that the structure of the premises or equipment in or upon

which these goods are to be installed or erected is sound and will sustain the installation and work incidental thereto and Fire System Services

shall not be liable for any claims, demands, losses, damages, costs and expenses, howsoever caused or arising in connection with the

installation and work incidental thereto. The Customer shall provide Fire System Services with a schedule of all deliveries and installations

detailing all relevant information with sufficient time allowed to meet delivery and installation dates. Fire System Services reserves the right to

sub contract with any other person for the performance of any part of this contract.

5. Cancellation

The Customer shall notify Fire System Services in writing of any cancellation of service, testing or maintenance required for:

a) fire alarm, smoke detection, hydrant booster or sprinkler systems - not less than sixty (60) days notice;

b) all other fire equipment or exit emergency lighting - not less than thirty (30) days notice.

Failure to do so will incur fees due to administration costs and income lost.

Cancellation of all orders for the supply of goods, repair or installation of equipment will incur a fee equal to 50% including GST, plus the cost of any freight or delivery costs incurred will apply.

6. Inspection

a) The Customer shall be required to inspect equipment at time of service on site and shall notify Fire System Services in writing, of damage or

shortfall in service within two (2) business days of inspection being completed and the Certificate of Inspection being signed by the


b) Inspections are carried out in accordance with the applicable Australian Standards. Any special service or equipment requested by the

Customer will be subject to review and additional costs may apply.

c) Recommendations are as of the time Fire System Services has assessed the premises at the time of the inspection. If at any time the

building receives changes to egress or change in works carried within, additional fire safety equipment may be required.

7. Delivery

If the Customer is not in a position to take delivery of the goods as scheduled, the Customer shall arrange adequate safe storage or,

alternatively, incur the cost of additional delivery and storage costs applicable.

8. Co-Ordination

a) When fixing is applicable and is required to be co-ordinated with other trades, the Customer shall provide Fire System Services with a

schedule detailing all relevant information with sufficient time to meet delivery dates.

b) The delivery period shall be extended to cover delays caused by strikes, lockouts, prohibitions, non-availability of materials or any

circumstances beyond Fire System Services control.

9. Warranty

Portable extinguishers and bulk extinguishers are warranted for a period of one (1) year from the date of purchase. Hose reels, fixed systems

components and franchised items are warranted for a period of one (1) year from the date of purchase provided that they are maintained in

accordance with the relevant Australian Standards by accredited service personnel. These warranty periods may be extended if the products

are maintained by Fire System Services under service agreement. Warranty is limited to repair or replacement of products delivered by Fire

System Services or a registered service agent.

10. Approvals

Appliances are normally supplied as complete assemblies tested and approved in accordance with applicable Australian Standards. Any

special equipment requested by the Customer which does not carry the prior approval of the relevant statutory authorities, is the sole

responsibility of the Customer.

11. Ownership

a) Legal and equitable property in these goods supplied shall not pass to the buyer until payment of all monies due has been received in full by

the seller. Acceptance of these goods is an acceptance of the foregoing condition.

b) The Customer hereby authorises Fire System Services to enter the premises upon which the goods are stored for the purpose of taking

possession thereof.

12. Contract

Acceptance of these goods and services provided shall constitute a contract in accordance with the State in which delivery is made or port of

shipment, notwithstanding any implication to the law to the contrary, all service agreements (contracts) between Fire System Services and the

Customer shall be deemed to be made a constructed and to be enforced in and according to the laws of the state of South Australia and by

mutual consent to be subject to the jurisdiction of the courts of that state.

13. Disclaimer

Fire System Services will not be held responsible or liable in any way, form or manner whatsoever for non-performance or delays in

performance occasioned by any causes including but not limited to Acts of God, war, fire, machinery breakdown, inclement weather, strikes,

lockout, and Government actions. Any delays shall cause automatic suspension of Fire System Services obligations and in no event shall the

Customer be entitled to damages of any kind for late performance or failure to perform.


(Updated October 2018)